FAQs
Goeden Auto Body
What should I do to prepare for my appointment?
We recommend reaching out to our office before your scheduled appointment so we can review any preparation steps needed for your particular vehicle repair or service.Do you offer any guarantees or warranties for your work?
Absolutely, we back the quality of our repairs with warranties on our workmanship. Our team can provide you with details about the warranty coverage that applies to your specific repair.What services does Goeden Auto Body offer?
We offer a full range of auto body repair services, including collision repair, paint services, dent removal, and restoration work. Reach out to us to discuss your vehicle repair requirements.Do I have to use the shop the insurance company referred?
No, you're not required to. Legally, only one estimate is necessary, and you can choose any shop you prefer.Can I choose my own body shop even if my insurance recommends another one?
Yes. The decision is always yours when selecting a repair facility. While your insurance company may suggest certain shops, you are free to have your vehicle repaired wherever you feel most comfortable.Do you work with insurance companies?
Absolutely. We collaborate with all major insurance carriers and can help guide you through the claims process to make your repair experience easier and more efficient.Do you provide rental car assistance?
Yes. We can assist with arranging a rental vehicle through your insurance provider or point you toward trusted local rental agencies.Do you use OEM parts?
Whenever possible, we use Original Equipment Manufacturer (OEM) parts. Depending on availability and your preferences, aftermarket or recycled parts may also be considered. We work closely with our suppliers to secure the best pricing and will discuss all available options with you before proceeding.What should I do after an accident?
First, make sure everyone involved is safe and seek medical assistance if needed. Contact the proper authorities, when necessary, exchange insurance and contact information, take photos of the damage, and reach out to us to begin the estimate process.Do I need an appointment for an estimate?
No appointment is required. You are welcome to stop by anytime between 7:30 AM and 5:00 PM, Monday through Friday, for an estimate.How do I get an estimate?
Simply visit our shop for an evaluation or contact us to arrange a convenient appointment. We will inspect the damage and provide a thorough repair estimate.How long will my repairs take?
Repair timelines depend on factors such as the extent of the damage, parts availability, and insurance approvals. We will provide an expected completion date and keep you informed throughout the repair process.Will my paint match the rest of my vehicle?
Yes. Our advanced color-matching systems and high-quality paint products allow us to achieve a finish that blends seamlessly with your vehicle's existing paint.Do you offer a warranty on repairs?
Yes. We take pride in the quality of our work and offer a warranty on our repairs. Contact us for specific details regarding coverage and terms.Do you repair all makes and models?
Yes. Our skilled technicians have experience working on a wide range of vehicles, including domestic, foreign, and luxury brands.What types of damage do you repair?
We handle a variety of repairs, including collision damage, dents, scratches, bumper repairs, paint damage, hail damage, frame repairs, and more.Can you repair small dents without repainting?
Often, yes. For minor dents where the paint surface remains intact, Paintless Dent Repair (PDR) may be an effective solution.Will you keep me updated during the repair?
Of course. We provide ongoing updates by phone, text message, or email so you're always informed about your vehicle's repair progress.What forms of payment do you provide?
We accept most major credit cards, cash, and eligible insurance payments for your convenience.Can you repair frame damage?
Yes. Our facility is equipped with specialized frame-measuring and repair equipment designed to restore structural integrity according to manufacturer standards when appropriate.Do I need to wash my car before I bring it in?
No. We clean every vehicle before beginning repairs. However, removing personal items from your vehicle beforehand is greatly appreciated.What if additional damage is found during repairs?
Occasionally, hidden damage may be uncovered once repairs begin. If this occurs, we will thoroughly document the findings, communicate with you and your insurance company if applicable, and obtain authorization before performing any additional repairs.How do I schedule an appointment?
Scheduling is easy. You can give us a call, complete our online contact form, or stop by our shop to arrange an estimate or repair appointment.Why should I choose your shop?
We know that vehicle repairs can be stressful. Our goal is to provide exceptional service, clear communication, and high-quality repairs that return your vehicle to its pre-accident condition while giving you confidence and peace of mind throughout the process.


